General Conditions

TERMS OF SALE

By placing an order on this website, the customer fully accepts the privacy policy as well as these terms and conditions. To purchase, access the services or benefit from promotions, the user must be over 18 years of age and have the legal capacity to enter into contracts. It will be necessary to correctly complete the data required to place the order and provide truthful and up-to-date information. The company reserves the right to refuse or exclude any customer who does not meet these requirements or provides false information. Likewise, the company reserves the right to cancel, in whole or in part, any order in the event that, due to circumstances beyond its control, it is not possible to guarantee the proper availability of the products or to meet delivery within the established deadlines. These circumstances include, among others, supply issues, unforeseen logistics incidents, technical or IT failures, interruptions in transport services, as well as any other force majeure situation that prevents the correct processing or shipment of the order.

PURCHASE PROCESS

The customer must complete all required fields with truthful and valid data. All prices shown include the corresponding taxes (VAT or other applicable taxes). Before finalising the purchase, the customer will be able to review a full breakdown of the product price. In compliance with the General Terms of Sale set out herein, confirmation of the order by the customer implies full acceptance of the characteristics, conditions and price of the selected product. Such confirmation is binding for both parties, constituting the express and unreserved acceptance of the terms in force at the time of purchase. Confirmation of said purchase will be received by email, as required by the Law on Electronic Commerce.

PROMOTIONS

Unless expressly stated otherwise, discounts will not be accumulated and it will not be possible to combine several promo codes in the same order.

For promotions such as 2x1, 3x2 or other similar offers:

• The discount only applies to products duly advertised in the promotion. It is not necessary to select identical products; they can be combined with each other among those enabled for this purpose. In the event of a price difference between the selected products, the discount will always be applied to the product of lower value.
• It is essential to add all the required products as well as any gifts to the cart so that the discount and promotion are correctly applied.
• Coupons or discount vouchers must be entered before making the payment. Under no circumstances will orders be refunded in which the customer has not applied the code before finalising the purchase, nor can the order be modified afterwards to apply discounts, add gifts, products or other offers in force after the purchase.
• It is the customer’s responsibility to check and confirm that the discount has been applied and that the order contains all the items and gifts to be shipped before proceeding to payment, thereby accepting the conditions of the purchase made.

PRODUCT WARRANTY

All products are covered by a 3-year warranty against manufacturing defects. The legal consumer conformity guarantee, in accordance with Royal Legislative Decree 1/2007, does not cover normal wear and tear or damage resulting from misuse, improper handling or lack of product maintenance.

In the event of a defect duly reported, the product will be subject, as appropriate, to repair, price reduction or replacement, at no cost to the consumer, including transport, materials and labour where applicable. If there is no available stock to carry out the replacement, the company will offer the customer the option to obtain a virtual balance (gift card or store credit) for the same value as the damaged item, to be freely redeemed for another available product on the website. In this way, the customer will have full freedom to redeem their balance for the item of their choice, at the time they deem appropriate, ensuring a beneficial and satisfactorily resolutive shopping experience.

The warranty will not cover products in the following cases:

• Products whose defects have not been reported to Customer Service by opening the corresponding warranty case.
• Products that have been received damaged without prior notification to the company within a maximum period of 24/48 hours from receipt of the package.
• Products that are not backed by a claim submitted to the courier company (in cases where the package has been delivered damaged).
• Products that show signs of improper use, unauthorised manipulation, mistreatment, lack of maintenance or inadequate cleaning, as well as damage resulting from impacts, exposure to external agents, use other than that intended, or any other cause not attributable to a manufacturing defect.

The official and only channel to exercise the warranty is the Customer Service form

PRODUCT PRESENTATION

Products are presented and described as accurately and faithfully as possible. However, slight variations in colour, finish or packaging may occur due to factors such as image digitisation or production updates. These differences will not affect the quality or essential characteristics of the product and therefore will not constitute grounds for a claim.

PAYMENT

Orders may be paid by bank card (Visa, MasterCard, Maestro, American Express, UnionPay) or via express payment methods Shop Pay, Klarna, PayPal and Google Pay.

In addition, local payment methods are offered depending on the region:

• Spain: Bizum
• Portugal: MB WAY, Multibanco
• Belgium: Bancontact, KBC, CBC
• Netherlands: iDEAL
• Poland: BLIK
• Asia: UnionPay

The company does not store card or banking information. For security reasons, the use of payment methods belonging to third parties or cash on delivery payments is not permitted.

SHIPPING

Orders are shipped from Spain via different courier services, depending on the destination country. Delivery times can be consulted on the shipping information page. The delivery period stated on this website is calculated from the shipment confirmation and may vary depending on the location and available logistics service. For international shipments, any customs duties, taxes or charges will be the sole responsibility of the customer. In the event of order refusal or failure to pay such charges, the company will be exempt from any obligation to refund or reship the order.

RECEPTION AND INCIDENTS

If the order arrives damaged or tampered with, it must be rejected at the time of delivery or the incident must be reported within a maximum period of 24 hours, attaching photographs showing the condition of the package. If the order appears as delivered but has not been received, this must be reported within a maximum period of 7 calendar days from the date indicated as delivery, in order to open a case with the transport company. Any order without a claim opened within the deadlines and through the official contact channels indicated will be considered correctly delivered and in perfect condition, and therefore accepted by the customer.

RETURNS AND EXCHANGES

1. Return period

All orders may be returned within a maximum period of 14 calendar days from the date of receipt of the order. The return must be managed exclusively through the returns portal available at the following link.

2. Conditions of acceptance

The shipment of the return must be made within this period in order for the return to be accepted. The specific return conditions applicable are permanently accessible to the consumer at the following link. Failure to comply with the established period may result in the return not being accepted. Unless expressly indicated otherwise by the company, the customer will bear the shipping costs.

3. Inspection and verification of the goods

The returned goods will be manually inspected by the company’s staff in order to ensure compliance with quality standards. Once the conformity of the return has been confirmed, the refund will be issued or the exchange order will be shipped, as appropriate. As this is a manual process, verification times may be extended during peak seasons. If 14 working days have passed since the return was delivered and the customer has not received confirmation, they may contact Customer Service to check the status of their request. If packages arrive at the warehouse damaged or without a legible identification label, and it is not possible to automatically link them to the original order, the customer may be asked to provide proof of shipment and delivery by means of a receipt and/or valid tracking number.

4. Defective or damaged products

If a damaged or defective product is received, the customer must first contact Customer Service before initiating the return, in order to manage the warranty of the affected product. The company will assess the case and provide the corresponding instructions for managing said warranty. If the customer returns an item with signs of use, damage, manipulation or that is incomplete, without having previously reported the incident or followed the official warranty procedure, it will be understood that the damage has been caused by the customer. In such case, the company may reject the return or apply a deduction proportional to the depreciation of the product.

PRODUCT CONDITION

For a return to be accepted, under the terms of section number 10 of these conditions, the product must meet the following requirements:

• Condition of the item: The product must be in perfect condition, with no signs of use, with its original packaging and all accessories, labels and additional elements included.
  
  
• Promotions: For promotions such as 2x1, 3x2 or similar, or for orders that include free items, the return must be made in full. Partial returns of products included in the same promotion or bundle will not be accepted.
  
  
• Packaging: It is recommended to reuse the original packaging or, failing that, to use one that guarantees adequate protection of the product during transport. The return label must not be placed directly on the product box. If this condition is not met, automatic deductions will be applied to the refund amount: Loss or damage of the original packaging: €5. Missing accessories or additional items (bag, sticker, cleaning cloth, etc.): €3.
• Damaged or depreciated products: Returns of items showing signs of use, deterioration, improper handling, damage caused by inadequate packaging or any other defect not attributable to the company will not be accepted. If an item is received that has suffered a loss of value due to causes attributable to the customer, the company may deduct from the refund the proportional amount corresponding to such depreciation or, where appropriate, deny the full refund if the product is irrecoverable or cannot be resold.
  
• Rejection of returns: If a return is rejected for failing to comply with the above conditions, the customer will have a maximum period of three (3) months to request collection of the product from the warehouse, bearing the resulting shipping costs. Once this period has elapsed without any action by the customer, the product will be considered abandoned and may be allocated to social purposes or donated to charitable organisations without any right to financial compensation.
  
  
• Gifts: In the case of products purchased as gifts, refunds will only be made to the original payment method used for the purchase.

RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the purchase within 14 calendar days from receipt of the order, without the need to justify their decision. Once the return has been approved, the amount will be refunded using the same payment method used, within a maximum period of 14 calendar days from receipt and validation of the returned item. The product must be returned in perfect condition, without signs of use, and with its original packaging, in accordance with section 11 of these conditions. The shipping costs arising from the right of withdrawal will be borne by the customer.

REFUNDS

The company will issue refunds always using the same payment method used by the customer at the time of purchase. In the case of returns, once the returned product has been received and approved, the customer will receive a confirmation email informing them of the validation of the return. The refund will be reflected in the customer’s account within an estimated period of 7 to 15 working days, depending on the processing times of the corresponding bank. In the case of orders paid partially or totally by gift card (store credit), the amount or balance will be restored to the same card, and may be used again for future purchases. Under no circumstances will this balance be refunded in cash, by bank transfer, bank card or any other different payment method.

LIABILITY

The company will not be liable for delays, losses or damage arising from transport incidents, causes beyond the company’s control, technical failures, website maintenance or force majeure situations.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content, design, logos, texts, images and source code on this website are protected by intellectual and industrial property legislation. Reproduction, distribution, public communication or modification is prohibited without the express written authorisation of the company.

CUSTOMER SERVICE

You can contact the Customer Service team by opening a support ticket through the contact form available on the website at this link or via social media. The average response time is 24 to 48 working hours. Telephone support is also available on (+34) 966 651 088, Monday to Friday, from 9:00 to 18:00 CET.

LEGAL

The company makes all legally required information available to the customer in the following freely accessible web section. Likewise, the company reserves the right to take civil or criminal legal action against anyone who violates these conditions or carries out actions that harm, slander, defame or disseminate false information that affects its image, reputation or commercial interests. The user will be liable for any damages arising from their actions, and the company may adopt any measures necessary to defend its rights in accordance with current legislation.